I just placed an order, when will it ship?
We try our best to ship items as fast as we can, even on the same day. Please allow 1-2 days production time for your order to ship out, average shipping times are 1-3 days.
Can I customize it with my logo or brand?
Yes, if you would like to place a custom order with your brand, artwork or name, please contact firstname.lastname@example.org to discuss the details.
Do you offer partnerships or wholesale pricing?
If you are interested in carrying our flasks for resale or distribution, please contact sales@Bulletflask.com. We will be more than happy to work with you.
What if there is an issue with my order?
We offer a 100% money back guarantee if the product is defective or damaged. We give you 15 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in a incorrect address, simply reply to your order confirmation email and let us know the correct address right away. Once you double check if the address given is wrong kindly notify us via email at email@example.com. If the given address is wrong we can change the address to the correct one as long as it hasn’t been shipped out yet. If item has already shipped, it is buyers responsibility to contact the carrier to make any changes. Please know the carrier may charge a fee to make changes which is at the buyers expense.
How long does shipping take?
The average shipping time is 1-3 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can. We also have instant messenger found on our site.